I don't know if this is the travel company you are referring to, but we've used "Anchors Away Cruises & Tours" and are very satisfied with their personal service. We've talked with Shirley Karzen (352-600-0956) when we were considering our Rhine River cruise a couple of years ago and she provided some really great advice and comparison materials between the various river cruise companies operating in Europe. We've used her when we booked our Alaska land and cruise trip, and again this summer to book our bus tour of the U.S. western national parks. They have a mini-office in Walmart on 466, and have their main office just west of the 466 Walmart parking lot/garden center.
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