Quote:
Originally Posted by golfing eagles
Welcome to the 21st century---you have just come up against the "team approach" to health care.
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The thing about the UHC MA calls is that Villages Health (which now is UHC MA) already provides a "team".
Villages Health has their own health care navigators and other support staff. When my wife was in the Villages Hospital the VH navigator and the VH hospitalist, and her VH specialist all stopped by to see her and would have set up social or other services if she needed them. Her VH PCP and VH specialist spent time working out a way to manage a problem she had (... it was successful
) All had access to her health records without needing some kind of HIPPA permissions and wait to get the records.
The VH navigator also followed up with phone calls and was very helpful with some questions she had. And the VH navigator had access to my wife's health records which made it much easier to answer questions about prescriptions.
And it always easy to get a quick response, even for mundane questions, via the Village Health portal or phone.
So why is UHC always calling to provide services that they are already paying Villages Health to provide?
The real issue I see with these UHC phone calls is that it is impossible to tell if they are scams fishing for personal info or not. The first thing they do is to ask you for a bunch of personally identifying data that you should never give to someone who just cold calls you like UHC is doing.
And worse is that by doing these cold calls it is "training" (operant conditioning???) people to accept cold calls like this.
There are lots of phone fishing scams like this going on these days and some of them have been spectacularly successful.