We had a group which recently booked a cruise directly with RCI. Our cruise coordinator is Honey (yes Honey) Alvarez. She has been very helpful with our groug, arranging rooms, getting us some "extras", arranging dinner seating, etc. Her direct contact information is Honey Alvarez 800-859-7225, Ext 13157, email
Halvarez@rccl.com. Her working hours are from noon to 8:00 pm. I agree with Bonny about shopping around. One couple in our group transferred their booking to AAA and got a few more perks. We are not members of AAA, so we have just left our booking with RCI. If you would like more detailed information, send me a private message.