I guess I'm lucky, I'm paying the same $59.99 a month plus tax since July 2011. It's only internet and telephone. Now the first month I did call CS because the original bill was double, $200 instead of $100, that I was told it would be. I didn't even argue, I just said this isn't what I was told, they switched me to someone in Charlotte, NC, I think it was the retain desk. He immediately cut the bill in half and doubled my internet speed from 5 to 10.
A year or so later, they kept calling every month about Prism TV, and I kept saying I wasn't interested I have Directv and I'm happy. Finally after 3 or 4 months, I said I want something free for this aggravation of calling me. So they gave me 'call block' for free, which is worth it's weight in gold.
A year or so later, I had a problem with my computer. It was asking for a password to log on, and I never set one up, so I couldn't get past the logon page. I called them, they said we have technical support for $15 a month. I said I don't want that every month. They said, sign up today, we'll fix the problem and you can call and cancel tomorrow. I gave them the OK, they took control of my computer for about ten minutes as I watched the mouse move around. The computer was fixed, the next day I called and cancelled, and I was never charged not even a $1 for fixing my computer.
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