Quote:
Originally Posted by JCMSr
CenturyLink's Customer Support personnel are experts on the "bait and switch" game. Four months ago my 12 month contract expired and it was time to renegotiate or pay ridiculous full prices. CenturyLink agreed to renew at the same rate I had been paying. The next month the bill doubled. Called back and they said the previous agent had not entered the info into their system but unfortunately the same "deals" were not available. Negotiated a new rate slightly higher that I had been quoted the prior month. Next months bill came in and, you guessed it, bill was double what I had been quoted. To make a long story short I am now on month 5 and have yet to get a bill that matches what I keep being promised. Looks like I will go back to DirecTV. Tried Comcast and fired them after 4 months. Life is too short to deal with CenturyLink's Non-Customer Support. Stay away unless you have no choice and if you sign up make sure you check your bill every single month.
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If you do go back to Direct TV, go through Costco if you can. They have a much better deal than going direct. We can also both get $100 credit if you acknowledge you were referred.