After years of frustration with USPS, this Summer I just bit the bullet & paid nearly $20 a week for the Premium Forwarding. Couple of weeks ago my weekly package included all of some other family's mail & none of ours. After several days a postal rep called me with apologies and advice what to do with the other guy's mail, but no ideas on where mine went. Told her OK, can you stop my Premium Forwarding now, I will be back in Florida in less than a month? Sure she said, I can do that. Two weeks later I got a new package. What else can I say? I do as much as possible by electronic mail, but you can't do 100%. Hopefully I will get the $20 back for the shipment of the other guy's mail.