[Henryk]

Originally Posted by asianthree

I have always used this service at least 4 to 6 times a year, and always had a pleasant ride. In July myself and 3 grandchildren had a taxi pick us up at our house and deliver us to LSL. Driver arrived 20 minutes late, and then told us he was taking us to Brownwood.
I informed him the shuttle driver would be waiting for us in LSL, he said he called the driver. Taxi driver was notably rude to not only me but children as well. Thank goodness we did not have luggage. When shuttle driver arrived he proceeded to chew me out that he waited in LSL and made everyone late. I tried to explain about taxi driver, but he was not hearing it. I called the office when I arrived up north, and office would have manager contact me. Two more phone calls, and nothing.

I just booked my ride back and explained the previous experience, not happy with driver, she actually laughed, and said wait for an hour take the next shuttle. What happen to customer service with them.

Are they the only game in town, or is there another service out there?

You were treated badly. Shame on them. I would have posted the name of the person who laughed at you. I would also have called back the next day and the day after that to talk to different managers.