Quote:
Originally Posted by Trishakaye
My mother who lives in Collier is the only household on her street who does not have cable or phone. My Spectrum service never stopped. I think she only needs a signal sent but Spectrum only has recorded messages and no support employees answering calls.
I know they have a big job getting systems running properly but I was curious if anyone else was without service
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Our Spectrum service remained up all during and after IRMA, we are in Fernandina.
First can she try resetting her modem? Pull the electric plug for 30 sec and plug back in. Allow a several minutes then see if time of day is showing on her cable box. Then check for phone and tv signals.
You also can try their website. You may have to register first, will need Account # and maybe some other info. After you get logged in, somewhere on a support page, you can click on a link to send a reset signal.
I am going from memory, it’s been a couple of years since i used that method.
Don