Quote:
Originally Posted by TimeForChange
We have been living in our new home on Belle Glade for 1.5 years. When we did the final inspection I mentioned the issue between my home and the neighbor to the builder. Very little grass was growing and there was an area that stayed wet most all the time. He said he would look into it. We never heard back so during the first year I called a couple of times to no avail. Just before the warranty expired I made sure I was on record re the problem. I finally received a call from the builders representative and he came by and I could tell he did not want to do anything about the drainage issue but he said he would speak with warranty in TV. One morning about three weeks later a truck shows up at my home and four guys start digging up the space between the two houses. They said they were going to install a "sock drain" and feed it under my driveway to the storm drains in the street. The issue is now solved but not with out constant contact and demand for something to be done. I don't know how old your home is but even if it is out of warranty "the squeaky wheel will get the oil". I also can tell you that three of my neighbors in our first home In TV of Charlotte had the same issue and the district itself installed sock drains.
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While we were in contract I took many pics of the standing water after a good rain. Every time it rained. Sent all the pics through messaging to the sales rep. He then forwarded all the pics to the builder. Kept all messages as documentation. 3 weeks after we closed a crew showed up and spent a week installing a French drain. All the time never spoke to any one. Document everything, trust no one. That's the way to get what you want.