I'm with Direct and like them, but one year I got really annoyed when I started getting their specials for new customers, much cheaper than what I was paying. I called and very politely told them I was very annoyed at getting their offers in the mail, told them I was their bread and butter long time customer (9) years and that the people who switch every two years are not going to stay with them. I was polite and pleasant and just stated my case. They passed me on to a Supervisor and I got quite a large amount off my bill for a whole year. I don't have the nerve to do it again yet, I'll wait for another year and then when the offers come in again I will try it again - got nothing to lose and everything to gain.
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