We have all had good and bad experiences with national chains.
My experience(s) usually conclude the results are a function of the local management. Many chain locations are like non corporate locations.
The location pays their dues and that is the extent of it.
Then there are the chains who treat every location as if it were a specific corporation location, with very high standards, frequent inspections and on going training.
For example one that comes to mind to cite an example....J. Alexanders....upscale dining. One of our favorites to seek out when and where available. Always impeccable and with no compromises.
We have yet to find one that was out of step with our expectations and experiences.....for over 20 years.....the local management, staff and food are always 100% consistently good.
See the following link and listen to the video called "we are unchained". Makes the case in a 4 minute presentation;
| J. Alexander's Holdings
(not promoting J. Alexanders....just offering what I feel is a good example.....one of many)