[Nucky]

We have been here almost a year and a half. Our healthcare has been provided by Dr Melidona at Santa Barbara. To say that we have been cared for properly is an understatement. Our Doctor and his staff throughout the Center have been perfect, a dream come true. We are grateful.

Now the first bump in the road. I have come down with several issues that need attention from specialists outside of the Santa Barbara building. I found out late on friday about these specialist's and started making contact on monday at about 10am. Three doctors offices in a phone dialing round robin with no appointment secured from any of them. Tuesday made contact with three very polite phone operators who promised the correct scheduler would call back by days end. No luck. I don't get treated like this when I call the Veterinarian for our dog. Maybe I'm a little edgy because of facing the unknown but all I'm asking for is a little respect and service. Hire more people and do what needs to be done to service your customers. Don't even try and sell me that this is a regional problem. This is a management problem. Fix it.

I feel sorry for those who are older and sicker than I am and couldn't have hung in there to make the attempt for as long as I did. I reached out to Santa Barbara to let them know what's going on. The delinquent doctors office have started making contact. What a miracle. The well oiled machine has saved the day again. Just answer the phone and respect us all we are the customer and collectively we say shape up.

P.S. Monday was not a holiday for the offices.