I’m OP on this thread and did contact attorney generals office to file a complaint. Was gone month of August and of course Irma hit right after. Case worker attempted to call me before Irma and left message. When I spoke to them in Sept I told them I still wanted to follow up on my complaint but understand with hurricane they have bigger issues to follow up on so I’d wait. I’ll let forum know any results. Again I’m not interested in refund I just believe they are taking advantage of people who just don’t know and therefore trust them.
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