TK,
Very good post and advice.
Jessica, listen to TK, its very good advice. I think it was very professional of you to post your side of the story, which is a good sign... but, I would consider this a very good learning experience in your new business. There's always room to learn and that will make you a better business person for the future. Sounds like you're very industrious and should be able to build a very reputable business for yourself. Just be sure to listen to us "old" folks, we've been there done that.
Good Luck to you. KathieI