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Originally Posted by salpal
I have purchased three cars from Phillips. I love their salesman named Ashley! I will continue to buy from them, never had any problems.
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We purchased two cars from Phillips Toyota, a 2012 Prius and the 2016 Rav4, had two terrific salespeople (the first had left the company, which is why two different ones), and overall felt they were great experiences. But there were no problems those times, and there was no reason to expect any after decades of good experiences with Toyotas.
Quote:
Originally Posted by jpvillager
Did they change the 12 volt battery? If that discharges nothing works including the hybrid systems. Been there. Had a 2006 Toyota highlander hybrid, loved it, wish I still had it. Phillips gave me great service. However, Leesburg Toyota and Honda new car dealers are too expensive for me. Hybrids also buy would love to have one again. Bought a new 2017 CRV 4x up North this summer, was able to negotiate, and averages 31 - 32 mpg. Good enough for me.
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Yes they replaced the 12-volt battery, but the tech said that nothing showed up wrong, so just in case there was a bad cell brewing in the battery, they would put a new one in.
Quote:
Originally Posted by Wiotte
Absolutely irresponsible and unprofessional not to maintain a written record of a new vehicle warranty service. I don’t understand how a new car dealer can get away with this. It makes no sense ! Are you sure ?
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I meant that there is record of the DATES we brought the car in for the problems we had and for the every six months service, but they didn't have all the DETAILS of what they worked on every time. Fortunately the service manager remembered. I didn't know about CARFAX and that this dealership wasn't putting the service info onto their site.