The Villages Transportation does not honor their contracts! On our last trip with them we paid an extra $10 for taxi ride to home. When we arrived at the shuttle at MCO at 10 pm the driver said he was told to collect another $26 cash from us because we lived on the other side of 42 from Mulberry and the taxi would be more. Our address was on the prepaid contract. Driver would not let us board until we paid the money. When we got to LSL we were not by a taxi but a shuttle that drove us around for over an hour within and outside of the Villages. I called the next morning and requested a refund on the extra money for 2 reasons 1) we had a contract and 2) we did not get our taxi even after paying $36 for one. She told me they had to drive us around to all the other stops because THEY DON'T HAVE TAXIs. What? The contract - she said they made an error but we had to pay for their error. As for the refund she would call back. They did not call back. Don't trust them just because you prepaid. In the middle of the night they will instruct their driver to not let you on the shuttle.
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