We took their tour last year and it was excellent. Walked from the bus across the road to the restaurant. We were shown into a private room at the restaurant and sat with friends. Walked from the restaurant to the end of the street where we picked up the trolley for the lights tour. After the trolley tour we found our way to the shopping area and shopped until bus arrived to pick us up.
You should definitely call to let them know you were not happy with your tour and the reason why.
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A people free to choose will always choose peace. 
Law of Logical Argument: Anything is possible if you don't know what you are talking about!
Since light travels faster than sound, some people appear bright until you hear them speak
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