Many people have had issues with City Furniture unfortunately. We had problems getting our bed as well, the side rails were back ordered so though they delivered most of the bed it could not be put together without the rails. I will say, our salesperson called when she saw the rails weren't delivered and said she would make it right since she didn't want us to be without a place to sleep. Since we had a mattress I told her no worries. You may want to bring that up with your salesperson. I don't know what ours would have done to make it right...a hotel? A rental bed? I just thought it was good customer service that it was offered. She may have been a rarity though.
|