Trying to be PC, we notice the gentleman we try to help out with transportation to doctors is very well respected by all the doctors he sees except its a toss up when he goes to either The Villages Hospital or Leesburg. He is a very polite and nonconfrontational man but the treatment and words he hears from some of the people in the hospital pipeline is a horror. I have witnessed it first hand. I have also seen him treated like royalty, over and beyond what is necessary. I say its poor management and the culture of the operation must be changed yesterday. What will it take for the management to wake up? Does it need to be their mom waiting for a sandwich or water or oxygen? What a crime. Wake up.
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