Track down the headquarters and send them an email of what happened. Do not do a phone call as you want an official complaint with written documentation. Also like someone else said, file a dispute for charges and indicate any attempt you made to date to resolve with the company. Again, keep notes of any phone calls and names who you talked to and ask them for an email address then send them an email of what was discussed. Can't beat written documentation as you have a paper trail. Good Luck.
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