Quote:
Originally Posted by PennBF
What is interesting is that when you go to Seniors vs Crimes and file a complaint you may or are talking to a retired very experienced attorney and getting free advise and help which you could not get other places without some charges or limited feedback. After you file your complaint it is not unusual for the staff in that office to discuss your case and the best way to proceed. Saying you received no help is ultimate of needing to complaint about anything! You got free advise, a team to try to get your money back, with some very experienced people and than you complain. Maybe if you called SVC before you signed up with a contractor or purchased a product you would have been protected from a loss etc. Think about it.  |
I think the problem is people believe Seniors v. Crimes has enforcement power, which it does not. They can talk to the company involved and try to get them to resolve the issue but can do no more than that. As you said, they can advise what steps to take next but that is the limit of their powers.
One caveat, sometimes a contractor is unfairly blamed. I know of one instance where a gutter got damaged by a falling branch. Because a tree had been trimmed a few days before, it HAD to be the landscaper’s fault. No one saw the branch fall. No one saw the landscaper trimming that particular tree, yet a complaint was filed and is now a black mark against that landscaper because he refused to pay for repairing a gutter he did not damage. So, do factor in that if only one or two complaints for a company that has been around for several years, it might not be a bad company but an unreasonable complainant or unfair complaint.