Unfortunately so many only give "half the story" which is seriously misleading. In one it is mentioned that "As you said, they can advise what steps to take next but that is the limit of their powers." This is misleading and unfair to the many hours the volunteers spend trying to assist the person(s) that may have been wronged in some way. There are thousands of hours spent in each office working with the person(s) are complaining and this includes contacting the alleged business or person that is in question. Probably approximately 10% is spent advising the harmed person and 90% talking to the business and and hands on trying to help them.
It may pay to stop by a SVC Office and inquire how they operate when a complaint is brought in.
