Quote:
Originally Posted by PennBF
Unfortunately so many only give "half the story" which is seriously misleading. In one it is mentioned that "As you said, they can advise what steps to take next but that is the limit of their powers." This is misleading and unfair to the many hours the volunteers spend trying to assist the person(s) that may have been wronged in some way. There are thousands of hours spent in each office working with the person(s) are complaining and this includes contacting the alleged business or person that is in question. Probably approximately 10% is spent advising the harmed person and 90% talking to the business and and hands on trying to help them.
It may pay to stop by a SVC Office and inquire how they operate when a complaint is brought in.  |
I think they do a great service but their actual powers are limited. Yes, they’ll talk to a contractor but they can’t force the contractor to make restitution, which is what most complainers expect. They can investigate, they can talk, but ... So, I think my comments were neither unfair nor misleading. I was simply trying to get folks to understand the limitations of SVC, not disparage them.
Many really do expect miracles from them and then get upset when that doesn’t happen.