Here is my experience as I related to City Furniture:
In Sept. 2016 we purchased an Erin Living Room Set. 14 months later the entire wooden base separated from the sofa. I contacted warranty on 12/4 with photos. I was told someone would contact me in 24 hours. NO RESPONSE On 12/7 I resubmitted my claim, again I was told some one would contact me in 24 hours..Again..NO RESPONSE. I had to hire a carpenter who removed the frame, reassembled it with proper screws, and reinstalled it under the sofa. Cost me $200.00 On 12/13 I called and spoke to Kageene Cheramy at Customer Service. She agreed to credit me $50.00 (unfair but better than nothing).2 weeks later I emailed about the credit..NO RESPONSE . It is bad enough that the sofa is poor quality, but the total lack of customer service is inexcusable. I expect this credit to be issued, or is this just an excuse. Worse Customer Service Ever!!!!
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