[dbussone]

Originally Posted by capecoralbill

I am a UHC Advantage member, and was hospitalized recently. I went to the UHC Customer Service agent, and the Sales Agent for United Health Care in Spanish Springs, those are two different departments. Neither one knows what the other one is doing. I was going over a complex billing invoice and all the Cust Service lady could do was to change the subject.... she did not have a clue as to how to access the hospital records, or the TVH records. Also, you cannot believe what the UHC Advantage toll free phone support tells you, they are dumber than a Basset Hound, I received conflicting info each time i called.
I'm going back to Orig Medicare and suppl plan F. I will miss The Villages Health Primary Care Dr, he seemed very competent. The Villages sells you on their Health Care SYSTEM, but it is not really a SYSTEM. That they delude you into thinking, it is a mess, a maze to select in-network vs out -of-network, and half of them dont even participate at The Villages Regional Hospital, which by the way is not part of The Villages Health, it is operated by the Central Florida Health Alliance (CFH) it is a locally owned and governed, 626-bed not-for-profit healthcare system. I will repeat; the Hospital is not part of TVH The Villages Health. TVH is part of the [emoji767] Holding Company of The Villages, Inc. The Villages is a registered trademark of Holding Company of The Villages, Inc. And i will repeat, the TVH has almost nothing to do with the CFH Hospital.
Be very careful.

Your decision to revert to traditional Medicare plus Plan F is a good one IMHO. There is no ownership link between CFHA and TVH. The folks you spoke with are salespeople not billing experts.


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