I had a problem with a "lost" check, they imposed a late fee, went to the office and explained what apparently happened, late fee removed, after i paid in person. This was about 6-7 months ago. I did not sign up for the automatic bill payment, as I thought there was a surcharge for the service, I may be wrong on this.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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