Talk of The Villages Florida - View Single Post - Suggested Gratuities error on restaurant bill
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Old 01-05-2018, 10:40 AM
biker1 biker1 is offline
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A quick google search will show that this has been observed by others around the country. While I am not familiar with the programming of Point of Sale systems, it is not hard to imagine that the restaurants have control over the calculations. I have experienced this sort of thing in the past. At one establishment (not around here) which included a mandatory 18% tip, I noticed the included tip was 30%, not 18%. This was quickly corrected but certainly suggests that the restaurants do have control of these sorts of calculations.

In Florida, there would be an advantage to "inflating" the suggested tip amount as the restaurants must pay additional money to the service staff if their hourly wage plus tips doesn't equal the minimum wage.

Quote:
Originally Posted by Buckeye Bob View Post
Recently ate at a newer restaurant in the Villages and got my bill which was $20.06 before tax. The "suggested gratuity" at the bottom of the bill showed 18%=$5.23, 20%=$5.81 and 25%=$7.26. According to the math I was taught, 20% would be $4.01; quite a difference. Maybe it's that newer Common Core math????
At any rate, don't take the calculations at the bottom of a bill for granted. I called the manager and he said the problem will be corrected. If it hasn't been the next time I visit, I will publish the name of the restaurant.