Quote:
Originally Posted by retiredguy123
I went to Evans Prairie tonight with a singles group for happy hour/dinner. The restaurant had agreed to provide separate checks for the 40 attendees. However, when the checks arrived, they had included a 20 percent gratuity to each check amount. In my opinion, this is worse than just suggesting a gratuity amount. I hope that customers will not accept this kind of practice. A gratuity should be a voluntary gift and totally up to the customer to give or not to give. If the gratuity is mandatory, what incentive does the server have to provide good service?
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It's not an uncommon practice for restaurants to add a gratuity on the bills for a large group. And I really don't blame them. It's a lot of work to serve a large group all at once, not only for the servers, but the chefs.