Quote:
Originally Posted by claw1970
Just wanted to post my experience with the Village Airport Van. We landed at 8:30pm New Year's Eve, got our luggage and was outside checking into our PRE-PAID RESERVED ride home to the Villages. There was one van parked and being loaded. About 25 people were waiting. That van finally pulled out after 15 minutes and 2 more vans pulled up to be loaded. Hence started MASS CONFUSION. One van got loaded fully, the other partially. They sat there for over 20 minutes, when finally the driver and the check in lady unloaded, 6 people from the fully loaded van. 5 more minutes went by then they loaded six new people on this van. 5 more minutes before it pulled out. The partially loaded van was still sitting there. Finally another 5 minutes and an empty van pulls in. Another 10 minutes to load this van. Finally at 10;10 we left to head back to the Villages. Got home at 11:55pm! There were still 30 people waiting curbside and the partially filled van was still waiting! The Three Stooges could have done a better job! We will never, ever use this service again!
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The author of this post is being kind. Attempting to secure your pre-paid transportation from Orlando International Airport to The Village with The Village Airport Van was total chaos. Our driver attempted to place the blame on the amount of aircraft arriving at or near the same time. However at one point six (6) vans were waiting to be loaded while 25+ Villagers waited and 3 - 4 confused Village Airport Van employees discussed varying ideas on how to load the vehicles. The lady behind the lap top blamed the problem on a "glitch". Previous ride to the airport a week earlier was not much better. Van arrived at our home 15 minutes late, then proceeded to a motel on route 301 for another pick up. After waiting for ten (10) minutes at that location, it was determined the driver had gone to the wrong location (motel & city). Bottom line we had planned to arrive at the airport three (3) hours prior to our flight's scheduled departure to accommodate construction in progress with passenger transportation within the terminal building, instead we arrive two (2) hours prior to departure. Had we not had Pre TSA boarding and our flight not been delayed, we would have missed the flight. The was our first time utilizing Village Airport Van service, and it will be the last.