At first looks sounds like a snafu, but it would be interesting to find out some of the circumstances. Out of the initial group how many were reserved customers and how many were walk on . If 50/50 it would answer a a few questions. Being a holiday probably added to the problem. If they were expecting 12 for a vanload and 25-30 show...not gonna work. It may have took a while for dispatch to 1 find a driver 2 a van 3 process any walk on payments, 4 figure best route to get everyone to their destination in a timely manner. Your explanation may very well have been a giant fiasco or could have been remarkable given the circumstances. Think about it.
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