We just went through 6 days of hell with Spectrum. We have had Spectrum since coming down here 4 years ago. Last week we upgraded from Brighthouse equipment to Spectrum equipment. Every piece of equipment they sent or brought out was defective. We were told we would get the same channels for $21 a month less than currently paying. Well we had less channels now because some of the channels we had were in a different tier now and would cost us more per month. Told us our router that we own was compatibile-they even checked the model number. However, after the third tech was here they determined it was not compatible. Took a fourth tech out here to get the router working. When I called for some kind of credit for all the inconvenience all they can do is give me a one time $25 credit unless I want to pay $2 a month more for a bunch of channels we didn't want. I think all the cable companies are alike. Looking into "cutting the cord."
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