Quote:
Originally Posted by leftyf
We purchased a Samsung dishwasher through Lowe's about 3 years ago. We did get the extended warranty. It quit working in November. Lowe's service has been out 5 times since then and it's still not fixed. It is supposed to be replaced, but they refuse to do it. We are waiting for another call today to see what they plan to do this time. We have never had a problem like this, so I don't know what to expect. I do know that I will not buy from Lowe's again.
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There is an art to get things done. First you want to mark down the name of each person you speak to. Often the names are not real. Often they will refuse to give you a last name. So spoke to John means nothing. Which John. Are they real? What coutry are they in. If, they won't give you proper information ask for a supervisor.
Phone calls. Yes, they are easy, quick etc. CONFIRM WITH A LETTER. Priority mail will cost you about $5.00 and you can confirm that it is delivered. You can easily research the name of the top people at say Lowes, Home depo etc. A priority letter to the top person will get action. He/she/it may never see your letter but it will be seen by their assistant and you will get action.