[ColdNoMore]

Originally Posted by gomsiepop

Forgot to mention TD Bank provides FREE bank checks to their customers. In addition gift cards are also FREE if you have an account. You can't match their customer service with any other bank. I have no problem with technology but I still enjoy the personal touch that tellers bring to banking.

Maybe there was a reason you thought they were so nice?


TD Bank Employees 'Forced To Lie' To Meet Sales Goals (NYSE:TD) | Benzinga

The Original Report

Canada's national broadcasting news network, CBC, reported on March 6 that three employees of TD Bank came forward with what they describe as being "incredible pressure" from managers to push products and services onto clients to meet "unrealistic" sales goals.

"When I come into work, I have to put my ethics aside and not do what's right for the customer," one of the employees told CBC.

After a client provides their banking details to a teller, their screen shows a list of products and services the customer isn't subscribed to, such as overdraft, credit cards or line of credits.

Moreover, the updated CBC report even noted that TD's employees acknowledged they have broken various laws at their customers' expense to meet the sales goals.

Some employees even went ahead and added products and services without the client's knowledge.

"I was forced to lie to customers, just to meet the sales revenue targets," he said," a former employee said. "I was always asked by my managers to attach unnecessary products or services to the original sale just to increase the sales points — and not care if the customer can afford it or not."