Even a party of 10 does not excuse a rude hostess, dealing with such things are part of the job.
We always liked Glenview, but when we went there last night for dinner, service was ok but a little slow. My husband's steak was overdone, and after they replaced it, it was still chewy and tough for a filet. The potatoes were underdone, and NOT what I would consider baking potatoes. There was a dark lump in the center of mine.
We spoke to a manager about the quality, she was courteous and thanked us for the feedback. We did not expect the check to be comped as we had eaten most of the food, and she asked us to give them another chance. She said that the cook did the purchasing, he must be cheating on the budget. But we're undecided about going back, too many other choices here.
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