I have a friend who visits every 6 months. Her flights arrive at 0500 in Orlando, so I have paid for the shuttle rather than get up at 0330 to go pick her up. We always take her to the airport for her return flight, as they are always in the afternoon.
Her experience with The Villages Airport Van was excellent the first few times. But when she came in the fall she had to wait an hour at MCO for the shuttle to pick her up. Of course waiting from 0500 to 0600 was brutal. I do not want her to have that experience again. It sounds like I better make other arrangements for her visit next month.
It's too bad. They were so accommodating and prompt the first few times! Word spreads fast here and they will find their business suffers as a result of cutting back on customer service.
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