Upselling is done by many medical establishments.
That does not bother me because I have an understanding with my dentist (at The Villages Dental) that my only interest is in maintaining function and any threat to it or maintenance thereof.
As a result I get my teeth cleaned and a full exam once per year (vs their recommended every 6 months).
It is too easy to stop the upselling to complain about it.
As far as something different being charged at the desk.
In 15 years I have never experienced the front desk presenting anything different than in the chair.
One has to manage all things medical to one's personal wants. It is easy!
The Village Dental folks do an excellent job at similar costs to other COMPARABLE dental offices.
To each his own.
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