Most frustrating was that groups of 2 or 3 were being seated promptly while we waited and waited, and got no cooperation. We have had decent experiences there in the past, but this incident was totally avoidable and they have lost me as a customer because management was not even available to discuss the poor treatment.
I don't expect to ever go there again and will not hesitate to let others know about the rude treatment we received. Their "name" will not compensate for bad management, so I will not be surprised when they fail.
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