Quote:
Originally Posted by Judoka
Hi. We had the same issue. As it turned out, there was a recall on it. Google Samsung washer recall and the model. If it is on it, as I suspect, there is a number to call to arrange for service. Ours is now working as good as new.
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See, I called Samsung about the problem and they told me it was on recall, gave me the verification number, told me they'll pass my account onto the recall rep, and they'll be in contact. Ended up receiving the recall paperwork in the mail(all they were going to do was replace some stickers to re-enact the warranty) NEVER received a call, so I took it upon myself to call them(I asked for their info before I hung up) and went to voicemail, so I left a message and never received a follow-up call. Called Samsung back a couple weeks later, they said they would follow-up with them, still never heard back. So, a few more weeks go by, I try again. They said that the washer is NOT on recall...
Who knows.....It's been a hot mess dealing with this.