I am not sure why someone at Netflix would tell you that you need a consistent 25 megabits per second bandwidth because that is just not true. Netflix is adaptive - it will adjust the resolution it sends based on the realized bandwidth. 1080p Hi-Def requires about 5 megabits per second of bandwidth. In the event you have the required hardware (TV and streaming hardware) and you were trying to view some 4K material you would require about 20 megabits per second but, again, Netflix will adjust the resolution based on the realized bandwidth. If you are using Wi-Fi and the results are better close to the router then you may have a Wi-Fi issue.
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Originally Posted by tejas
I also have Comcast and have had similar problems with Netflix for the past two weeks after 7:30pm. Although the last two night were okay. The Netflix show will run for a few minutes and then an error message appears saying, Unable to access program, select a different program or try again later. I can click on OKAY or MORE DETAILS. More details allows me to check the internet speed which is usually at 20mps (?). Netflix help desk said the speed needs to be at a consistent 25mps or the connection will drop. I can move to the bedroom and have no problems with Netflix but then it is also next to the router.
No problems with Amazon so far.
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