You've really started me down memory lane, manaboutown. Isaly's ice cream in Pittsburgh. They had a special kind of ice cream scoop that was shaped like a long curved triangle. Plunged down into one side of the ice cream bin, then the other, and out came a cone shape of ice cream about 5 or 6 inches tall. The flavors were amazing. Mint chocolate chip, coffee, chocolate--geeze those were good. One time in the fourth grade I bought a big cone of something, walked out of the store, and the ice cream fell out of the cone before I could even take a lick. As an elementary school kid I knew nothing about customer service, but I went back into the store crying. (It was most of my allowance; it was our neighborhood store.) They gave me a new cone. I was astounded.
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It's harder to hate close up.
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