There are 2 sides to every story...I'd love to hear theirs as well as your tone when you voiced the mistake. As for the money isn't your mothers account protected from theft??? If not....why not??? Why haven't you mentioned calling the bank with a stop payment????
If they did as you say...then it will be resolved properly. On the other hand if a person goes off the deep end in their complaining then all bets are off.
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