How do you like getting technical support?
I like troubleshooting using a chat line.
1] A chat line usually tells you how long the wait is so you can do other things on the computer while you are waiting.
2] On a chat line people do not have accents that get in the way for me for one reason or another.
I'm all for local home technical support. Like it or not tech support is outsourced to other English speaking countries where wages are lower.
3] With chat they can send links
4] and you can save the entire chat and review it.
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