Quote:
Originally Posted by tomwed
I like troubleshooting using a chat line.
1] A chat line usually tells you how long the wait is so you can do other things on the computer while you are waiting.
2] On a chat line people do not have accents that get in the way for me for one reason or another.
I'm all for local home technical support. Like it or not tech support is outsourced to other English speaking countries where wages are lower.
3] With chat they can send links
4] and you can save the entire chat and review it.
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I don't like needing support at all. Most of the time you are getting someone who is just reading from a script which is very frustrating. When we were up north one time the wires were above ground and one day a big truck went by and ripped our wire down. When my husband called the support tech suggested that he reset the modem. My husband said what don't you understand about the wire is sitting in the street?