[tomwed]

Originally Posted by Carla B

A few weeks ago my online chat with Comcast ruined a good part of the day. I just wanted to sign in to be sure they had posted a payment to the account, a simple request.. but NO!, not to Comcast. First, the login in I've used for years wouldn't work. They seem to have changed their site format. "Vishi," trying to be helpful, made it worse and changed my user name to something that made sense to him/her but not me. This was followed by a hard-sell for their latest promotion and, finally, instead of answering my question, a double-charge to the account.

They changed your login. I understand. Something's "Vishi."