Quote:
Originally Posted by Mortal1
There are 2 sides to every story...I'd love to hear theirs as well as your tone when you voiced the mistake. As for the money isn't your mothers account protected from theft??? If not....why not??? Why haven't you mentioned calling the bank with a stop payment????
If they did as you say...then it will be resolved properly. On the other hand if a person goes off the deep end in their complaining then all bets are off.
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I was not nasty to them. I was polite and respectful. And they admitted they made a mistake when they withdrew it through ACH after my mom had cancelled all ACH payments. Mom wrote a check, which they deposited Monday, then on Friday, they withdrew it a second time through an ACH. So, nothing to stop payment on. The bank said Sumter Grand had to refund it to her, there was nothing they could do. My issue isn't with the error, my issue is with them not immediately refunding it! They acknowledge its an error, so they should fix it. Not stall for 10 days and counting. That's not "resolved properly"! Pay her back - that's a lot of money! Just saying.
And I did go to Seniors vs Crime. Sumter Grand isn't calling them back either!