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04-15-2018, 02:40 PM
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Sage
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Join Date: Feb 2016
Posts: 17,545
Thanks: 3,074
Thanked 16,712 Times in 6,612 Posts
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Quote:
Originally Posted by Doglover9409
I was not nasty to them. I was polite and respectful. And they admitted they made a mistake when they withdrew it through ACH after my mom had cancelled all ACH payments. Mom wrote a check, which they deposited Monday, then on Friday, they withdrew it a second time through an ACH. So, nothing to stop payment on. The bank said Sumter Grand had to refund it to her, there was nothing they could do. My issue isn't with the error, my issue is with them not immediately refunding it! They acknowledge its an error, so they should fix it. Not stall for 10 days and counting. That's not "resolved properly"! Pay her back - that's a lot of money! Just saying.
And I did go to Seniors vs Crime. Sumter Grand isn't calling them back either!
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If she cancelled all ACH payments, why can't the bank take the money back? They are not allowed to remove money from your bank account without permission.
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