Don’t think Freedom Pointe/Brookdale is any better. I’ve been dealing with a similar issue (contract that they decided not to honor), been dealing with the ‘tip person in charge’ for over a year ago and he won’t answer anymore emails. If it wasn’t so hard to move mom due to memory issues, I would’ve moved her a long time ago! I thought I put her in the ‘best place’ but obviously not. And she is not receiving the care she’s paying for. Disgusting the way they treat the residents.
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