Quote:
Originally Posted by Doglover9409
The true test of a facility is not when everything is running smoothly. The true test is when there is an issue that needs solving. Sumter Grand is failing the test. They erroneously took $4,662 from my 85 year old widowed mother's checking account (causing her to overdraw it) 8 days ago and I can't get them to return it. They acknowledged they made a mistake, but fixing it? That is not happening. All they do is make excuses and stall. Okay, mistakes happen, I get it. But they should FIX IT! Not give us the run around. Who can afford something like that? And now the Exec Dir won't even return my calls. Not a very caring attitude for their clientele. Beware!
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DOGLOVER, I take it you're an American citizen. I've only been retired for 11 yrs. & being a tax payer & paying my bills myself, we all know whether it's the local govt. all the way to the federal govt. they don't care if you live on a fixed income of $150. a month & 85 yrs. old they would put you out in the street for your last nickel. Nothing is based on your income from like me, 11 yrs. ago. TV isn't any different, if you live here you'll pay what we say, NO breaks, NO feeling sorry for you. TV is just as hard hearted as the Federal govt. I really feel sorry for your 85 yr. old mother. It's a shame the Govt's. can't adjust for the elderly that can barely make ends meet. Truly sorry to hear that this great place could take advantage of your mother & other elderly people. Personally I'm looking for a place back in Ohio, only because we want to get closer to grandchildren. I'll miss TV but not all the cons we've found out about. Again sorry about your mother!