Quote:
Originally Posted by tomwed
I like troubleshooting using a chat line.
1] A chat line usually tells you how long the wait is so you can do other things on the computer while you are waiting.
2] On a chat line people do not have accents that get in the way for me for one reason or another.
I'm all for local home technical support. Like it or not tech support is outsourced to other English speaking countries where wages are lower.
3] With chat they can send links
4] and you can save the entire chat and review it.
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The few chat help sessions I've had...have been successful.
I find that I can get someone much more quickly online, than by going through the telephone...and its seemingly endless prompts.
I too like having the entire session...to print or review later.
