[Mrs. Robinson]

Originally Posted by pauld315

This is part of the reason I always get a maintenance plan from a reputable A/C company. In addition to discounts on service calls and parts, they come by two times a year to perform an inspection and tune up of my system.

Originally Posted by graciegirl

We have had a maintenance plan for seven and a half years.

I am not a maintenance person by any means, but from all that I've read here, it seems like your maintenance company has fallen short over the years, of what they are being paid to do.

It should come as no surprise to anyone, that maintenance contracts overall, do not benefit the homeowner.
They benefit the company that sells the contract.
That is why they sell these contracts and do so at a profit, and will always continue to do so.

I hope your maintenance company does not give you the run-around, but I fear they will.
Again -- from what I've read and understand, they should be held responsible but will probably try to pass the buck and leave you holding the bag.

I've always said it and said it in a thread yesterday . . .
Take the money you would pay for a maintenance contract each year and put it in your underwear drawer.
Be careful not to drop your drawers; it could cost you!
Then if and when you have a maintenance issue, pay for it from the money you've saved by not having a contract.
I am sure you will be ahead of the game.